Returns Policy

You have 14 days to refund or exchange any non-sale item from the date you received the order. There is a strict no-refund policy against sale items and they can only be exchanged within 7 days of receiving the order.

Refunds & Exchange:

For refunds/exchanges, all you have to do is show proof of purchase by showing a confirmation email of your order. and sending it by email to joyever@gmail.com

You can exchange for any item that is equal to or above the value of the returned item. If the new item is of a higher value, you must pay the difference.

Shipping costs are non-refundable.

Refunds will be issued to the same credit card that was used for original purchase. We do not provide cash refunds. The refund may take up to 2 billing cycles, after collection, to appear on your credit card statements.

Terms:

Items must be in re-sellable condition.

Original tags must be in place.

Return will only be transacted in original country of purchase.

This does not affect your statutory rights.

Damaged goods:

We are sorry if the item you have received is damaged in any way. Please contact customer service center for assistance at joyever@gmail.com

You have 14 days to return any item from the date of purchase (excluding sale or promotional items). The sale or discounted items will be exchanged only within 7 days of purchase.

Items purchased from stores can only be returned in-store and not through online collection service.

Refunds will be issued to the same credit card that was used for the original purchase. You must have the credit card receipt to evidence the RRN number which is required by the banking authorities to process any refund.

Terms:

Items must be in re-sellable condition.

Original tags must be in place.

Return will only be transacted in the original country of purchase.

This does not affect your statutory rights.